Privacy Policy

LadderHub ("we", "us", or "our") operates the LadderHub platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. By accessing or using LadderHub, you agree to the terms of this Privacy Policy.

Information you provide directly:

• Account information such as your name, email address, and password.
• Profile information such as your job title, team, and avatar image.
• Content you create, including brag items, career overviews, check-in notes, and skill assessments.
• Communications you send to us, such as support requests or feedback.

Information collected automatically:

• Log data such as your IP address, browser type, operating system, and pages visited.
• Usage data such as features used, actions taken, and time spent on the platform.
• Device information such as device type and unique device identifiers.

• Provide, maintain, and improve our services.
• Process your account registration and manage your subscription.
• Facilitate career growth features such as skill tracking, brag documents, and check-ins.
• Send transactional emails (e.g., account verification, password resets).
• Analyze usage patterns to improve the platform experience.
• Respond to your inquiries and provide customer support.
• Comply with legal obligations and enforce our terms of service.

We do not sell your personal information. We may share your data in the following circumstances:

• Within your organization: Managers and admins within your company tenant can see work-related data such as brag items, skill assessments, and check-in summaries as part of the platform's functionality.
• Service providers: We work with third-party providers for hosting, analytics, and email delivery. These providers are contractually obligated to protect your data.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

We retain your personal information for as long as your account is active or as needed to provide our services. If you or your company administrator delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication mechanisms, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain processing of your data.

To exercise any of these rights, please contact us at contact@ladder-hub.com.

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. Essential cookies are required for the service to function. Analytics cookies help us improve the platform and can be disabled through your browser settings.

LadderHub is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of LadderHub after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

contact@ladder-hub.com